WTF?!, No Seriously, WTF! – Bank Of America Holds Patent On ‘Changing Your Emotions’ During Customer Service Call

SYSTEMS FOR INDUCING CHANGE IN A HUMAN PHYSIOLOGICAL CHARACTERISTIC

Patent Abstract

Systems and methods for inducing a change in a human physiological characteristic. The physiological characteristic may correspond to an emotional state of a dialogue participant. The dialogue participant may be an individual participating in a conversation. The outcome of the conversation may be related to a business objective, such as providing high quality call center services. A sensor may monitor the physiologic characteristic. A processor may relate the physiologic characteristic to an emotional state.
The processor may provide feedback to Continue reading →