Wells Fargo customers livid over phantom accounts

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Brian Kennedy was surprised when he logged onto the Wells Fargo website to pay his mortgage and discovered he had a checking account he never asked for.

And it had a negative balance of $60 for two months of fees and penalties.

Kennedy went to his local Wells Fargo branch to complain, and the account was promptly closed. But the bank charged him a $1 fee for the privilege. He reached into his pocket and handed the bank officer a dollar bill to close the account he never wanted.

“It really pissed me off,” said Kennedy, a retiree in Westminster, Maryland. “They expect people to not be paying attention and hope you don’t notice. I’ve got a high credit score and I want to keep it that way. As soon as rates drop enough I’m going to refinance out of their mortgage.”

Wells Fargo (WFC) has agreed to

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