The Housing Justice Foundation website:

Dual Tracking, which occurs when a mortgage servicer continues to pursue foreclosure even after loan modification negotiations with the homeowner have begun, remains a destructive and wide-spread industry practice. While the loan modification process can result in mortgages avoiding default, it is too often the case that homeowners find themselves caught between two departments of the same servicer, leading to uncertainty and miscommunication.

Here is an example of the straightforward work of Activist Ron Gillis, who has fought lender abuses and fraud since 2008, and has been filing amicus briefs in cases of dual tracking. This example could prove to be a useful template or resource for those experiencing similar issues.